Signature Cards will strive to answer any questions you have about ordering, about our cards and about requesting samples. Below is a list of the FAQ's (Frequently Asked Questions).
I would like to see what the cards feel like. Can I receive samples?
Absolutely. You can request up to five samples of your choice at no charge by emailing us at firstname.lastname@example.org. When emailing us, please provide the SKU numbers of the cards you would like to receive, along with your shipping information (company name, your name, and shipping address), and we will send out your request within two business days by regular mail. You may also get them expedited using your shipper number.
I haven't seen your cards before. How's the quality?
The quality of our cards is second-to-none throughout the greeting card industry. Each design is printed with a four-color process on a carefully selected gloss 12-point cover stock. All our cards are finished with an Aqueous coating for optimal gloss and shine. The inside verses are crisp and finely detailed, just as you would expect. The result is far superior to what we can show you online. Please feel free to request samples of our greeting cards to see and feel the appearance, quality, size and weight of our products.
What is the size of your cards and envelopes?
All of our greeting cards are a standard 5"x7" size. The size of our envelopes are a standard A7 which is a 5 1/4" x 7 1/4" dimension.
How long does it take to receive my order?
Most orders ship within three business days. Shipping time is additional and you have the option of regular UPS ground or by an expedited shipping method. These shipping options may be selected at checkout.
How much are shipping charges?
The cost of shipping is dependent upon the number of cards, the distance from our Durham, NC headquarters and the type of shipping you select. The exact costs and options will automatically calculate at checkout and you can select the one that works best for you.
What if I need to change something after I have placed my order?
Please call us at once. If the job hasn't been printed, we will be glad to change the order to your new specifications at no additional cost. If the order is already in process and/or has been shipped, you have the choice of accepting it as originally ordered or rerunning the job at 40% off the original price.
Will I see a proof before printing?
Yes, we always send a digital proof prior to printing for your approval at no charge to our customers.
What is your Return Policy?
We are extremely confident in the quality of our product line and the service we offer. We want you to be a happy, long-term customer and will do everything in our power to earn your trust. However, if you are dissatisfied for any reason with an order that has not been personalized, just return it for a full credit or refund. For cards that have been customized, we will accept the return, but will reduce the refund by 20% as a return fee.
We recommend using a shipping method that provides a tracking number for the return delivery. We will refund the full amount charged once we receive the returned items.
You may return your order to:
ATTN: Product Returns
2210 Page Road, Suite 104
Durham, NC 27703
What about privacy and security?
In these days of personal identity theft and credit card fraud, nothing is more important. That's why we want to assure you that your name and information will never be sent to anyone for any reason. Further, your personal ordering information is encrypted so that it cannot be read as it passes through the internet. Our site is both authentic and secure, as indicated by the HTTPS and SSL EV certificate.
What are my payment options?
We offer three payment options: (1) Mastercard, Visa, Discover and American Express through Paypal, (2) your PayPal Account, and (3) Company Check. Both the credit card and the PayPal are handled by the PayPal processing system, although it does not require you to have a PayPal account. When paying by credit card or with a PayPal account, your order will be processed through production as soon as we receive it. For clarification or requests for other payment options, contact us at 919-981-5736 or email@example.com.
What about sales tax?
This will apply to your order only if delivery is made within the state of North Carolina.
I still have a question that isn't covered here.
We want you to be completely comfortable with both our company and our products before placing an order. Please feel free to call us at 919-981-5736 or email us at firstname.lastname@example.org and we will be glad to answer any questions you may have.