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Frequently Asked Questions

 

Signature Cards will strive to answer any questions you have about ordering, about our cards and about requesting samples.  Below is a list of the FAQ's (Frequently Asked Questions).


I would like to see what the cards feel like. Can I receive samples?
Absolutely! You can request up to three samples of your choice at no charge by simply clicking on the Request Samples link on the right of the home page or any category page.  Just fill in the requested information and we will send out your request the next business day by regular mail.  Please note, we currently only send sample requests to the US and Canada. 


I haven't seen your cards before. How's the quality?
The quality of our cards is superior to any in the Business Greeting Cards industry.  Each design is printed with a four-color process on a carefully selected gloss 10-point cover stock. All of our cards are finished with an Aqueous coating for optimal gloss and shine. The inside verses are crisp and finely detailed, just as you would expect.  The end result is far superior to what we can show you online. Please feel free to request samples of our greeting cards in order to see and feel the appearance, quality, size and weight of our products.


What is the size of your cards and envelopes?
All of Signature Cards Business Greeting Cards are a standard 5"x7" size.  The size of our envelopes are a standard A7 which is a 5 1/4" x 7 1/4" dimension.


What are your prices?
Our pricing is based on the number of cards you are ordering.  We do have a minimum order quantity of ten (10) cards per order.  The total cost of your order will automatically appear when you enter a quantity. Tax and shipping costs will be added to the order at checkout.
                           

Quantity Price
10-99 $1.65
100-249 $1.55
250-499 $1.45
500-999 $1.35
1000+ $1.25

 


How long does it take to get my cards?
Most orders ship within three business days. Shipping time is additional and you have the option of regular UPS ground or by an expedited shipping method.  These shipping options may be selected at checkout.


How much are shipping charges?
The cost of shipping is dependent upon the number of cards, the distance from our Raleigh, NC headquarters and the type of shipping you select.  The exact costs and options will automatically calculate at checkout and you can select the one that works best for you.


What if I need to change something after I have placed my order?
Please call us at once. If the job hasn't been printed, we will be glad to change the order to your new specifications at no additional cost.  If the order is already in process and/or has been shipped, you have the choice of accepting it as originally ordered or rerunning the job at 40% off the original price.


  Will I see a proof before printing?
 Cards that are purchased with a Standard or No saying and No personalization will be shipped without a proof being sent to you for review.  Cards that have a Custom Saying and/or Custom Personalization will have a proof created which will be emailed to you for review.  Once we receive your approval, we will complete your order.

If you would like to request a sample, you can do that by clicking on the Request Sample link.


What is your Return Policy?
We are extremely confident in the quality of our product line and the service we offer.  We want you to be a happy, long-term customer and will do everything in our power to earn your trust.  However, if you are dissatisfied for any reason with an order that has not been personalized, just return it for a full credit or refund.  For cards that have been customized, we will accept the return, but will reduce the refund by 20% as a return fee. 

We recommend using a shipping method that provides a tracking number for the return delivery.  We will refund the full amount charged once we receive the returned items.

You may return your order to:
 
Signature Cards
ATTN: Product Returns 
6712 Virgilia Ct. Suite 101
Raleigh, NC 27616
 

Can I buy extra envelopes?
Yes. We will sell envelopes separately.  The cost of an envelope is $0.15 each.  We have a minimum order quantity of 10 envelopes.  If you order 250 or more envelopes, the price is $0.10 each.  The Foil lined envelopes are $0.20 each and if you order 250 or more, they are $0.15 each.

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What about privacy and security?
In these days of personal identity theft and credit card fraud, nothing is more important than privacy and security.  That's why we want to assure you that your name and information will never, ever be sent to anyone else for any reason.  Further, your personal ordering information is safe because our site is both authentic and secure.

What are my payment options?
We offer two payment options: (1) Mastercard, Visa, Discover and American Express through Paypal and (2) your PayPal Account.  Both the credit card and the PayPal are handled by the PayPal processing system, although it does not require you to have a PayPal account.  When paying by credit card or with a PayPal account, your order will be processed through production as soon as we receive it.  For clarification or requests for other payment options, contact us at 919-981-5736 or info@signaturecards.net.


What about sales tax?
This will apply to your order only if delivery is made within the state of North Carolina.


I still have a question that isn't covered here.
We want you to be completely comfortable with both our company and our products before placing an order.  Please feel free to call us at 919-981-5736 or email us at info@signaturecards.net and we will be glad to answer any questions you may have.